Last Updated: January 2025
At AI Super Form (Registration Number: 09221846), we are committed to your satisfaction with our futuristic holographic technology and AI-powered devices. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges for products purchased through our website supers-form.com.
We stand behind the quality of our products, including the Holographic Display Pro X1, Neural Interface Headset, Quantum Smartwatch Z3, AI Vision Glasses, and Neon Controller Elite. All products come with a comprehensive 3-year warranty and lifetime technical support.
We offer a 30-day money-back guarantee on all products purchased from AI Super Form. If you are not completely satisfied with your purchase, you may return the product within 30 days of delivery for a full refund, provided the product meets our return conditions.
To be eligible for a return, the product must be unused, in its original condition, and in the original packaging with all accessories, manuals, and documentation included. Products showing signs of use, damage, or missing components may not be eligible for a full refund.
To initiate a return, please contact our customer service team at +15036733983 or through our contact page within 30 days of receiving your order. Please provide your order number, reason for return, and any relevant photos if the product is damaged or defective.
Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and detailed return instructions. Please do not ship products back to us without obtaining a RAN, as unauthorized returns may not be processed.
Return shipping address: AI Super Form, 28612 Karu Locks Lake Daniil, NJ 22983, Estonia
For standard returns (change of mind, unwanted items), customers are responsible for return shipping costs. We recommend using a trackable shipping service as we cannot guarantee receipt of returned items without tracking.
For defective, damaged, or incorrect items received due to our error, AI Super Form will cover the return shipping costs. We will provide a prepaid return shipping label upon approval of your return request.
Once we receive and inspect your returned product, we will send you an email notification confirming receipt. We will process your refund within 5-10 business days of receiving the returned item.
Refunds will be issued to the original payment method used for purchase. Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution's processing times.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
In certain situations, partial refunds may be granted:
• Products returned after the 30-day return period (at our discretion)
• Products showing signs of use, minor damage, or missing non-essential accessories
• Products returned without original packaging or documentation
• Opened software or digital content (where applicable)
A restocking fee of up to 20% may be applied to partial refunds at our discretion.
The following items are non-refundable:
• Products damaged due to misuse, accidents, or unauthorized modifications
• Personalized or customized products made to order
• Digital downloads or software licenses (once activated)
• Products purchased during special promotional sales marked as "final sale"
• Gift cards or store credit
If you receive a defective or damaged product, please contact us immediately at +15036733983 with photos of the damage and your order number. We will arrange for a replacement or full refund, including return shipping costs.
All products are thoroughly inspected and tested before shipping. However, if you discover a defect within the first 30 days, we will provide a hassle-free return and replacement process.
For issues arising after the 30-day return period, please refer to our 3-year comprehensive warranty. Warranty claims are handled separately from returns and may involve repair, replacement, or refund depending on the nature of the issue.
Warranty service does not cover damage from accidents, misuse, unauthorized repairs, or normal wear and tear. Please contact our technical support team for warranty-related inquiries.
We do not offer direct product exchanges. If you wish to exchange a product for a different model or variant, please return the original item for a refund and place a new order for the desired product.
This policy ensures faster processing times and prevents inventory issues. Alternatively, you may contact our customer service team to discuss exchange options on a case-by-case basis.
If you receive an incorrect product or are missing items from your order, please contact us within 7 days of delivery. We will arrange for the correct item to be shipped at no additional cost and provide a return label for the incorrect item.
Please do not use or open incorrect items, as this may affect our ability to process your claim. Take photos of the packaging and contents as evidence if needed.
If you refuse delivery or if a shipment is returned to us as undeliverable due to incorrect address information provided at checkout, you will be responsible for return shipping costs. Refunds for refused shipments will be processed minus the original shipping charges and any return fees.
Please ensure your shipping address is accurate and complete at the time of order placement.
Orders may be cancelled within 24 hours of placement for a full refund. To cancel an order, contact us immediately at +15036733983 with your order number.
Once an order has been processed and shipped, it cannot be cancelled. You will need to follow our standard return process upon delivery if you no longer want the product.
International customers are responsible for all return shipping costs, customs duties, and import taxes. We recommend using a trackable international shipping service. Refunds will be processed once the returned item is received and inspected.
Please note that international returns may take longer to process due to customs clearance procedures. We are not responsible for items lost or damaged during international return transit.
Instead of a refund to your original payment method, you may opt to receive store credit for the full value of your return (including original shipping costs). Store credit never expires and can be used for future purchases on our website.
Please specify your preference for store credit when initiating your return request.
If you have any concerns or disputes regarding a refund, please contact our customer service team first. We are committed to resolving issues fairly and promptly. Most refund disputes can be resolved through direct communication.
If a resolution cannot be reached, disputes will be handled in accordance with the governing law specified in our Terms & Conditions.
For all return and refund inquiries, please contact:
AI Super Form
Registration Number: 09221846
Address: 28612 Karu Locks Lake Daniil, NJ 22983, Estonia
Phone: +15036733983
Website: https://supers-form.com
Our customer service team is available Monday through Friday, 9:00 AM - 6:00 PM (Estonian Time). We strive to respond to all inquiries within 24 hours.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the updated policy.
This Refund Policy should be read in conjunction with our Terms & Conditions and Privacy Policy.